Complex configuration is any configuration that is not simple configuration.

This includes:

• State based routing
• Area dependent routing
• Exchange based routing
• Call distributor routing
• Time of day routing
• Days of week routing
• Days of year routing

State Based Routing

With State Based Routing you can do one of 2 things:

1. You can restrict access to a particular state or combination of states.

2. Calls can be sent to different destinations according to the state from which they originate. The call is analyzed according to the state of origin and routed to the appropriate destination number.  The destination number may be the same for a number of states (or for all states) or it may be different for each state.

Australia Wide Coverage - Simple Configuration

This means calls from anywhere in Australia will be accepted. You can advertise one number Australia wide.

a) One answer point with full access from calls originating from landlines or mobiles (anywhere within Australia); or

b) One answer point with full access from landlines (anywhere within Australia) and no access from a call originating from a mobile; or

c) One answer point with access from calls originating from mobiles (anywhere within Australia) and no access from landlines

Time of Day Routing

This feature allows you to route your calls according to the time of day

Days of Week Routing

This feature allows the destination of calls to be determined according to the day of the week.

Days of Year Routing

This feature caters for holidays and allows calls to be routed to a specific destination according to the date. An example of usage of this feature would be to route calls from all State to the NSW and QLD office on Melbourne Cup Day where the NSW and QLD offices are still open, but the Melbourne office is closed.

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