1800 PHONE NUMBERS not only provides you
with a 1800 or 1300 number, we build tailored packages
that allow you to really take advantage of these special
numbers. Our solutions will provide your business with
significant competitive advantage and genuine
return-on-investment.
1800 numbers raise the profile of a small business
and makes customers feel comfortable about your level of
professionalism.
From a marketing perspective, it
can be said without fear of contradiction that any
advertisement - be it on electronic or print media - a
free call number is sure to attract larger response.
Businessmen who use toll free numbers are fully aware of
the benefits of free call numbers, but others are
blissfully ignorant how much business they are losing by
not using the free call number. Marketing professionals
are convinced that advertising with a free call number
can bring in 30% more orders than advertisements that
carry no toll free number.
1800 PHONE WORDS - in other
words, the free call numbers that spell out a word or
words associated with a product or brand, are far more
productive though some may consider it not
cost-effective. A market survey was conducted to compare
the impact of numeric free call numbers versus free call
phone words in radio advertising. Half of the ads
mentioned a numeric phone number, and the other half
mentioned a phone word. The results: The phone word
received a whopping 14 times more responses than the
1800 numeric.
Here are some valuable tips on how
to fully take advantage of toll free numbers: When you
print sales promotion materials like - business cards,
pamphlets, brochures, and catalogues, make sure to
prominently print your free call number preferably in a
couple of places.
Make a habit of colouring or bolding the toll free
number as also the words - "free call". When
you advertise in print medium, mention your toll free
number and preferably use the phrase "Contact us
free call at...".Customers must be firmly reassured
that the phone call to your business will cost them
nothing. Make sure you display your toll free or free
call number on your website in several areas and be sure
to include your email address so customers have two
options for contacting you. If your business can afford
it, create a phone word or phone name, so that people
easily remember your business and contact details.
Further, free call or toll free numbers attract
customers to your business because they give it an air
of professionalism.
Traditional Capabilities
All of our packages can provide
the following functionalities:
• Full call routing
– we can route call by either state or postcode
• Call splaying
– split calls proportionally among your outlets or
sales teams depending on the volume that they can
handle
• Overflow
Management – if calls aren’t answered
in a certain time they can be routed to alternative
numbers to ensure you don’t miss important calls
• Number routing
– special numbers such as key clients and premium
clients can be routed to specific numbers as
required.
Additional Capabilities
(Virtual Office)
• Interactive Voice
Response (IVR) - We can add an IVR menu to
make sure that your calls go the right person every
time. We have both touch tone and speech recognition
versions available. A well designed IVR can
drastically improve your customer satisfaction as they
reach the right person in the quickest time leading to
better call resolutions.
• Call Reporting
– You can login to our system to see the calls
your 1800 or 1300 number is getting. This is ideal
for demonstrating the effectiveness of lead
generation.
• Call Whisper
– If you are answering calls at your mobile or
other line, you can simply set the 1300 or 1800 IVR
to inform you what call is coming in, then your
calls can always be answered correctly.
• Voice to e-mail
– If you miss a call or choose not to accept the
call an email can be sent to you instantly with the
message from the caller or you can retrieve the
message by calling into your mail system.
• Fax to e-mail
& Fax from email– Receive and send your faxes
straight from your email program.
